Your clinic may use Elena to organize its messages and quotes. If it contracts Pro, Elena can also respond on the clinic’s behalf and follow up on your request. The clinic remains responsible for deciding what care is appropriate and for providing that care.
Start with your questions
Tell the clinic what you need to know. Commercial staff can explain prices, availability and the booking process. Questions about symptoms, diagnosis or treatment go to a qualified professional. You do not need to share health information that is unnecessary for your request.
Read the clinic’s written quote
The clinic approves the treatment description, inclusions, price, available dates and validity. Ask what is excluded and who will provide each service. A commercial quote does not replace a medical assessment or informed consent for treatment.
Confirm the terms before paying
You pay your clinic directly. Before you pay anything, read who receives it, what it covers, the remaining balance and the cancellation terms, and keep them in writing.
Your date is confirmed when you accept a valid quote and the clinic approves a specific date. Paying does not make a procedure appropriate for you or guarantee a clinical outcome.
Continue with your clinic
After confirmation, the clinic’s coordinator takes over the final arrangements. Confirm language support, follow-up care and whom to contact with medical concerns. Travel and accommodation are not included in Elena’s service.
Read the limits of verification. For commercial support, email Elena.
Key takeaways
- Three ways to start: tell us the treatment and pick who quotes you, verify a doctor you found, or send us a quote to beat.
- You get a written quote from the doctor you picked, and Elena handles everything in English until you book.
- Any payment credited against your treatment must appear in your written booking terms.
- You pay your doctor's real price. Not a dollar more.
