1. Who we are
Elena Technologies LLC is a Wyoming company. Our mailing address is 30 N Gould St Ste N, Sheridan, WY 82801, United States. Contact us at legal@getelena.com.
Elena provides technology and administrative communication services to independent clinics. When a clinic uses our managed service, our team may answer messages, collect information for the clinic, present its approved quote and follow up on its behalf. Your healthcare provider is the clinic identified in your quote. Elena is not a healthcare provider.
2. Your clinic and your choices
You choose the clinic. Its clinicians decide whether care is appropriate, explain risks and alternatives, obtain medical consent and provide treatment and follow-up care. An administrative conversation, translation or payment does not replace a clinical assessment or guarantee a result.
We do not diagnose, prescribe or give clinical recommendations. We send clinical questions to the clinic. Do not use our messaging service for emergencies. Seek local emergency assistance when needed.
If we display a verification report, it describes the records checked and the date of the check. It is not a guarantee of safety, suitability, outcomes or future conduct. Clinics may pay Elena for technology, marketing and managed communications, and some arrangements include compensation linked to a completed booking. That commercial relationship is not an independent clinical endorsement.
3. Messages, quotes and assistance
We may communicate as the clinic's administrative team. Technology, including automated or AI-assisted tools, may help with messages and translations. Clinical decisions stay with the clinic. Human availability and available channels are confirmed with the clinic; receiving a message at any time does not promise a human response at every hour.
A quote identifies the clinic, its services, price, currency, validity and proposed date. Only the clinic approves treatment, price and availability. Ask for clarification before accepting. A change requires an updated quote and your agreement. We do not book flights or sell travel insurance or medical coverage through these terms.
4. When a booking payment is offered
Before you pay, the checkout must identify Elena as the entity charging you, the clinic, total price, payment now, credit recognized by the clinic, balance due directly to the clinic, approved date and applicable cancellation terms. Do not pay based on a message that omits this information.
Under the credited-booking arrangement, your payment to Elena is 10% of the clinic's accepted total price. Elena retains it as payment for its commercial services to the clinic. The clinic credits the full amount toward your total; it is not an extra charge. For example, an 8,000 USD total means 800 USD paid to Elena and 7,200 USD remaining payable directly to the clinic. This arrangement is offered only where the clinic agreement and supported payment configuration permit it.
A confirmed booking requires your acceptance of a valid quote, a specific date approved by the clinic and verified successful payment. A pending payment or a payment received after the quote/date has expired does not confirm care. We resolve the discrepancy or return the payment when a valid booking cannot be completed. We do not automatically charge you for a changed quote.
The clinic issues its treatment documentation and handles amounts you pay directly to it. Elena handles questions, refunds and disputes for the amount it charges. We do not hold the remaining treatment price in escrow or guarantee the clinic's performance.
5. Cancellation and changes
The refund policy displayed and accepted with your booking forms part of that booking. For new bookings under version 2026-09-17-v4, cancellation communicated before the scheduled care starts receives a full refund of the amount Elena charged. Clinic cancellation or a booking that cannot be validly confirmed also receives a full refund. A rescheduled date requires your and the clinic's agreement and does not create a second booking fee.
No-show or a dispute after care is reviewed on its facts; it does not remove your statutory rights or your right to contact your card issuer. Earlier bookings retain their accepted terms and any more favorable mandatory rights. We do not impose a new deduction retroactively.
6. Information and use of the service
Provide accurate contact details and do not upload information about someone else without authority. Only share information needed for your request. Your health information is handled under our separate Consumer Health Data Policy and the clinic's applicable notice. Choosing marketing messages or allowing publication of your photos is separate from requesting a quote or accepting these terms.
Do not misuse accounts, impersonate a professional, send unlawful material or interfere with other users. We may limit misuse or unsafe access while explaining what happened where appropriate and preserving your ability to obtain relevant records.
7. Responsibility and complaints
The clinic is responsible for its healthcare. Elena is responsible for its own services and conduct under applicable law. Nothing here excuses fraud, misleading statements or obligations that cannot lawfully be excluded. We do not require you to release the clinic from medical responsibility or waive a valid claim against Elena as a condition of messaging.
Please contact legal@getelena.com with the booking reference and issue. Avoid including medical records in a payment dispute email unless they are needed and a secure route has been agreed. We will acknowledge and investigate the complaint. This does not prevent you from using consumer authorities, courts, urgent remedies or payment-dispute rights available to you. These terms do not impose mandatory arbitration or an exclusive foreign forum by default.
8. Versions
Material changes apply prospectively with appropriate notice and acceptance when required. The version accepted with a transaction stays available with that record. General website browsing does not authorize a payment, medical treatment, photo publication or marketing consent.